Quality Management
Consistency and Precision
Client satisfaction is the main priority of every Challenger employee. We are committed and focused on the goal of delivering the highest quality products & services.
To demonstrate this commitment to quality, Challenger has obtained ISO 9001:2015 certification which forms the basis of Challenger’s Quality Management System.
Challenger’s philosophy is about striving for continuous improvement, enhancing communication and feedback from our clients, and ensuring staff have a clear understanding of project requirements.
Our Principles
Challenger’s Quality System was implemented with the following principles:
- Work closely with our clients to establish the highest quality standards.
- Communicate those standards throughout Challenger and track key performance metrics.
- Establish and implement effective quality control procedures in order to protect the integrity and reputation of the business.
- Train our staff so they understand their responsibilities under quality management. Continuously monitor staff training needs.
- Analyze projects to ensure efficient use of company resources and strive to improve processes and project delivery.